B I O
Project Manager & Information Security SME, Mr. Coates has led complex
multi-million projects for Fortune 1000 companies and government entities. Industry experience
includes wireless telecom, aerospace, e-commerce, retail, healthcare, biotech, software development, energy, and DHS.
At AT&T Mobility National PMO, Tom leads cross-matrixed teams in a wide-range of high-value projects in all U.S. markets
including IP transport delivery at stadiums & city-wide venues supporting AT&T sponsored events. Recent special events have included: 4-Super Bowls,
NCAA Mens Final Four, Daytona 500, CTIA, Mardi Gras, Sugar Bowl, Orange Bowl, Austin City Limits, AT&T Cowboy Stadium,
World Cup, & PGA events. Deliverables included detailed project plans, communication plans, budget forecasts, & jeopardy escalations.
Venue deployments included new xDAS (3G/4G/LTE Distributed Antenna Systems). Also led a workforce database cleanup effort (Remedy) to
improve secure access into cell sites to reduce MTTR (meantime to repair).
Outside of work, Coates has just completed AT&T's sponsored Gold Security Certification @ Champlain Colleges advanced
Cybersecurity Nano-degree program spring 2016. Other distractions include lead guitar, fledgling golfer, tennis, and
former martial artist. He co-founded a San Francisco venture that assists owners of 'high-value' patents find companies with the
means to take their invention to market so others may benefit.
Back in the Day:
While an engineering undergrad in Virginia, Tom began mastering Computer Aided Design (CAD) methods for designing
nuclear power components at Babcock & Wilcox. Later at FPL Group, Miami, he graduated to 3-D modeling of high-voltage
transmission substations. Fluor recruited Coates to their SC campus where he developed custom software streamlining 3D
projects around the globe. In that same period, Tom was a CAD instructor for Greenville Technical
College's Engineering program. Regarded as a SME (subject matter expert) in collaborative/intelligent 3-D
modeling, Intergraph's Huntsville, AL brought Tom onboard their PDS Consulting group to assist with large-scale implementations.
He also served as instructor for intra-model intelligence sharing and Oracle tuning.
Japan's Chiyoda Int'l, Coates managed a $2B 3-D hydrocarbon plant design project in Seattle and at the Yokohama headquarters in 1994.
Following the AT&T acquisition of McCall Cellular in Seattle 1996, Tom was assigned project manager to build and
deploy customer care apps to AT&T Wireless call centers and data centers.
At Boeing, Seattle, Coates' PM responsibility was developing an enterprise Server Change Management processes and oversight
for a new $3M network simulation Test Lab. Tom's mentor was Dr. Lawrence E. Day, PMP, CSQA. Day is internationally recognized
speaker having presented at PMO conferences in the US, Latin America and Europe.
After joining Breakwater Security Associates Seattle in 2000, Coates produced the firm's first profitable quarters and acquired new
Pacific Northwest clients. Tom scoped and managed a C&A security assessment for TSA (Dept. of Homeland Security), Wash. D.C..
Later in 2003, Denver's CH2M HILL Global Communications recruited Coates to expand IT security consulting services
in their southeast markets. Successful contracts included T-Mobile, Florida's Agency for Healthcare Administration,
and Orlando Airport.
Following Atlanta-based Vigilar Security receiving their round-B funding, Vigilar's CEO asked Tom to help grow the firms' consulting
services business. Key accounts managed during his tenure included Home Depot, Georgia Technology Authority (GTA), T-Mobile, and
Jan. 2006, on the heals of the now famous Paris Hilton cellphone attack, Tom deployed onsite in Bellevue, WA at T-Mobile USA's HQ.
Mission was to scope, hire, and launch a several fast-track projects intended to comply with PCI regulatory requirements.
Requirements included developing a ground-up encrypted data platform to protect consumer credit information.
Completing assignment with Cingular's PMO in late Dec. 2006, Tom worked on multiple data network projects including:
Platform migrations for all Blackberry (RIM) internet WAP gateways in the U.S.. Migration included driving an aggressive,
schedule with hundreds of inter-dependencies. Coates coordinated with Engineering, Transport, Ops and Security teams to
certify call-flows, server configurations, IP routing, Web portals, firewall rules, fail-over functinality, and handset field tests.
Service upgrade required provisioning of multiple high-capacity DSx circuits between RIM's Waterloo -and- Cingular's data centers.
Project portfolio also included DNS re-architecture, Hardware Rationalization (SOX), and deploying a massive centralized data
network environment for 3rd party content providers (i.e.: American Idol, Yahoo, AOL, InfoSpace).
Coordination included Cingular Marketing, CTO office, and consortium partners Alcatel-Lucent,
Accenture, and BEA.
From 2007-2008, Tom reported to AT&T Mobility's IT PMO for Release Management in Common Services (application middleware).
Customer Care, CRM, handset activation and upgrade suites, and newly launched iPhone wares were included in project portfolio.
In 2008, Tom led Payment Card Industry (PCI) assessment and compliance effort for Sage Group's North America's divisions.
Purpose of program was to assess and comply with merchant payment provider rules outlined in the PCI Data Security Standard (DSS).
Worked side-by-side with CyberTrust's QSA (Verizon Business Services) reviewing IS practices, network operations,
and software divisions. Successfully completed assessment phase, on time and within budget. Deliverables included a
Report on Compliance and Remediation Roadmap. Role also required working with the Sage's audit officer and security director
to report remediation status, including newly implemented SAP merchant system safegards.